Frequently Asked Questions
How do I change quantities or cancel an item in my order?
Please note that once an order has begun processing or has shipped, the order is no longer editable.
An item is missing from my shipment.
Please contact Customer Service for assistance if your missing any items from shipment.
My order never arrived.
Please contact customer service for assistance.
How do I return my product?
Please check store policy page.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 24 hours of receiving the product.
When will my order ship?
Please see each individual item page for more information on the availability of each item.,Also please check lead time on store policy page.
My Item Arrived Damaged! What Do I Do?
We want your experience to be a “charming”one , so if your item arrives damaged or broken we will replace it. Period. no questions.
We ask that you retain all product and packaging for inspection by our carrier, and your claim must be made within 24 hours from the time the item is received.
If your item has arrived damaged, please contact Customer Service.